Responsible Retailing of Tobacco and Smoke Free Alternative Products

Overview

About this course

0.5hFree

The collective aim of retailers and brands in the global travel retail industry is to create and maintain the trust of the customer in their product offer and delivery.

This course has been developed to underpin this objective by instilling in retail sales professionals the key principles and practices required to deliver the sales of tobacco and smoke free alternative products in a responsible way.

The course is designed to address all aspects of customer service, from customer communications to staff training and conduct.

Please note – this course is also available in Spanish, Turkish, Czech, German, Romanian, and Polish.

Competencies

Competencies obtained

On completion of this course participants will be able to:

Describe best practice merchandising and display techniques
Deliver customer service excellence
Understand the appropriate sales skills and knowledge required to responsibly sell tobacco and smoke free alternative products
Recognize the importance of strictly observing applicable regulations governing their site
Appreciate the need to provide accurate information to customers (e.g., age verification and the importance of informing travellers of their personal Duty Free allowance).

Content

Course content

The Responsible Retailing of Tobacco and Smoke Free Alternative Products course will cover the following topics:

Best in Class Merchandising and Display

Positive Customer Engagement and Responsible Retail Practices

Adherence to Regulations and Accurate Provision of Information

Enroling

Who should enrol?

All those involved in the sale of tobacco and smoke free alternative products in the Duty Free and Travel Retail industry
Anyone wishing to develop their career in the Duty Free and Travel Retail industry

Customer Service Agent

Assists passengers throughout their journey, delivering exceptional service and ensuring a smooth airport experience.

Reviews

Customer reviews

Very educational and well concepted training, providing basic and advanced guideline to retail excellence. Great work!

Lidija

amazing and very in depth understanding, thank you.

Bennito

Really enjoyed this course. Clear, useful info and good examples I’m confident I can apply this in real work situations.

Victor

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Speak with a training expert

Yes – Ceventas, the company behind Klayo and the Online Learning Centre, is an ICAO TRAINAIR Plus member and all courses are accredited by Airports Council International (ACI).