Responsible Retailing of Confectionery, Chocolate and Biscuits

Overview

About this course

0.5hFree

Duty Free World Council has developed a global Code of Conduct for the Sale of Confectionery, Chocolate and Biscuit Products in Duty Free & Travel Retail.

The Code was developed in close cooperation with DFWC’s members and provides a unique standard for the promotion of responsible retailing of confectionery, chocolate, and biscuit products in the duty free and travel retail (DF & TR) channel.

This course is designed to support the implementation of the Code for those involved in the sale of these products.

Please note – this course is also available in Spanish.

Competencies

Competencies obtained

On completion of this course participants will be able to:

Explain the rationale and purpose of the Code of Conduct
Articulate the key guidelines for instore sales and merchandising
Describe the guiding principles for customer communications and engagement – both in and out of store
Recognise the actions they should take in their role to act in accordance with the Code

Content

Course content

The Responsible Retailing of Confectionery, Chocolate and Biscuits course will cover the following topics:

Rationale and Objective of the Code of Conduct

Guidelines for Sales in Duty Free and Travel Retail

Guiding Principles for Customer Communication and Engagement

Enroling

Who should enrol?

All those involved in the sale of confectionery, chocolate, and biscuit products in the DF & TR industry, including: Retail professional, Category vendor, and Marketing partners
Anyone wishing to develop their career in the DF & TR industry

Customer Service Agent

Assists passengers throughout their journey, delivering exceptional service and ensuring a smooth airport experience.

Reviews

Customer reviews

The course is very informative, straightforward and helpful to all the staff in promoting, handling stocks, merchandising and identifying the difference of DF, TR with domestic market! Looking forward for more trainings same as this.

Irene

The course was informative and the principles could be applied immediately.

Oris.

I really enjoyed the course. The content is well organized, informative, and focused on practical situations.

Geraldo.

The whole content of Code of Conduct for DFTR industry is very clear and absolutely useful. Taking this training made me feel even more confident on doing my job.

Cherish

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Speak with a training expert

Yes – Ceventas, the company behind Klayo and the Online Learning Centre, is an ICAO TRAINAIR Plus member and all courses are accredited by Airports Council International (ACI).