Support Officer (1)

Overview

About this course

2.0h$95

This course is designed to assist learners in providing support and meeting the needs of individuals affected by emergencies encountered through their duties. The course is mapped to and aligns with the following international standards:

NFPA 1582 – Standard on Comprehensive Occupational Medical Program for Fire Departments.
ICAO Airport Services Manual Part 1 (Doc 9137), Chapter 18.

Competencies

Competencies obtained

On completion of this course participants will be able to:

Define the term Critical Incident Stress (CIS).
Explain the common causes, effects, and symptoms of CIS.
Identify strategies and facilities that can help reduce the likelihood and severity of CIS.
Describe the purpose and basic process of post-incident debriefing.
Identify the role, responsibilities, and best practices for Peer Support Officers, including available peer support training options.

Content

Course content

This course covers the following topics:

Critical Incident Stress

Managing Incident Stress

Peer Support

Enroling

Who should enrol?

Personnel involved in aircraft rescue and firefighting (ARFF) or emergency response activities.
Seasoned ARFF personnel looking to update and expand their knowledge.
Those looking to commence their career as an aviation rescue fire fighter.
Anyone seeking to build or refresh their knowledge and skills to perform effectively in an ARFF environment.

ARFF Fire Captain

Leads airport fire and rescue personnel, overseeing emergency response operations and ensuring safety and compliance standards.

Reviews

Customer reviews

The trainings were clear, concise and easy to understand with assessment questions tailored to course and topics of training.

Anonymous

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Speak with a training expert

Yes – Ceventas, the company behind Klayo and the Online Learning Centre, is an ICAO TRAINAIR Plus member and all courses are accredited by Airports Council International (ACI).