Support Officer (2)

Overview

About this course

2.0h$95

This course is designed to assist learners in providing support and meeting the needs of individuals affected by emergencies encountered through their duties. The course is mapped to and aligns with the following international standards:

ICAO Airport Services Manual, Part 1, Doc 9137 – Chapter 18.
NFPA 1582 – Standard on Comprehensive Occupational Medical Program for Fire Departments.

Competencies

Competencies obtained

On completion of this course participants will be able to:

Define the term ‘peer support’.
Describe the role of a peer support officer.
Explain the meaning of ‘primary’ and ‘secondary’ dangers.
Describe the ‘make it safe’ concept.
Define the terms ‘stress’ and ‘Critical Incident Stress (CIS)’.
Describe the causes and effects of CIS.
Explain ways to prevent CIS and mitigate its symptoms.

Content

Course content

This course covers the following topics:

Introduction

Primary and Secondary Danger

Peer Support Role

Managing Incident Stress

Peer Support

Enroling

Who should enrol?

Personnel involved in aircraft rescue and firefighting (ARFF) or emergency response activities.
Seasoned ARFF personnel looking to update and expand their knowledge.
Those looking to commence their career as an aviation rescue fire fighter.
Anyone seeking to build or refresh their knowledge and skills to perform effectively in an ARFF environment.

ARFF Fire Captain

Leads airport fire and rescue personnel, overseeing emergency response operations and ensuring safety and compliance standards.

Reviews

Customer reviews

The courses are packed with valuable skills and knowledge that’ll take your professional growth to the next level.

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Speak with a training expert

Yes – Ceventas, the company behind Klayo and the Online Learning Centre, is an ICAO TRAINAIR Plus member and all courses are accredited by Airports Council International (ACI).