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Customer Experience

Elevate every passenger interaction, from check-in through to accessibility support. Training spans customer service essentials, accessibility standards, and specialist certification, helping your team deliver a smoother, more inclusive airport experience.

ACI Online Learning Centre
7Courses
2354Students
Popular Courses

Airport customer experience

Short, practical courses built for airport passenger experience excellence.

Facing Confrontation in Customer Service
Short Course
Facing Confrontation in Customer Service
$50
Learn More about Facing Confrontation in Customer Service
ACES: Airport Customer Experience Specialist
Certificate
ACES: Airport Customer Experience Specialist
$945
Learn More about ACES: Airport Customer Experience Specialist
Customer Service for Travellers with Disabilities
Short Course
Customer Service for Travellers with Disabilities
$150
Learn More about Customer Service for Travellers with Disabilities
Fundamentos Básicos del Servicio al Cliente en Aeropuertos
Short Course
Fundamentos Básicos del Servicio al Cliente en Aeropuertos
$150
Learn More about Fundamentos Básicos del Servicio al Cliente en Aeropuertos
Airport Customer Service Essentials
Short Course
Airport Customer Service Essentials
$150
Learn More about Airport Customer Service Essentials
Certificate in Duty Free and Travel Retail
Certificate
Certificate in Duty Free and Travel Retail
$795
Learn More about Certificate in Duty Free and Travel Retail
Certificate in Airport Accessibility
Certificate
Certificate in Airport Accessibility
$495
Learn More about Certificate in Airport Accessibility
Browse all courses
Pathways

Learning pathways

Structured learning journeys to advance your airport customer experience career.

ACES: Airport Customer Experience Specialist
Certificate
ACES: Airport Customer Experience Specialist
$945
Learn More about ACES: Airport Customer Experience Specialist
Certificate in Duty Free and Travel Retail
Certificate
Certificate in Duty Free and Travel Retail
$795
Learn More about Certificate in Duty Free and Travel Retail
Certificate in Airport Accessibility
Certificate
Certificate in Airport Accessibility
$495
Learn More about Certificate in Airport Accessibility
ACES: Airport Customer Experience Specialist
Certificate
ACES: Airport Customer Experience Specialist
$945
Learn More about ACES: Airport Customer Experience Specialist
Certificate in Duty Free and Travel Retail
Certificate
Certificate in Duty Free and Travel Retail
$795
Learn More about Certificate in Duty Free and Travel Retail
Certificate in Airport Accessibility
Certificate
Certificate in Airport Accessibility
$495
Learn More about Certificate in Airport Accessibility
Explore more learning pathways
Career Path

Discover your next opportunity

Sign up to My Klayo and explore real career paths across the airport industry.

Customer Service Supervisor
Oversees day-to-day customer service operations within the terminal, ensuring an exceptional travel experience for all passengers.
Customer Service Agent
Assists passengers throughout their journey, delivering exceptional service and ensuring a smooth airport experience.
Airport Duty Manager
Leads shift operations across the airport, ensuring safety, service, and regulatory standards are consistently upheld.
Explore careers in My Klayo
Partnerships

We work with leading aviation organisations to keep learning relevant, credible, and aligned to how airports operate.

ACI World LogoICAO TRAINAIR PLUS logoDuty Free World Council Academy logoMcGill university logoskillsoft logo

Here’s what our customers typically ask us

Do you have any specific questions? Contact us and our team will be in touch as soon as possible.

Speak with a training expert

Yes – Ceventas, the company behind Klayo and the Online Learning Centre, is an ICAO TRAINAIR Plus member and all courses are accredited by Airports Council International (ACI).

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The right people, In the right jobs, With the right skills

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