Airport Customer Service Essentials

Overview

About this course

2.0h$150

The Airport Customer Service Essentials course will assist you to deliver quality face-to-face customer service at your airport.

It is designed to equip you with the skills you need to more confidently and effectively approach and interact with customers.

You will also learn how to exceed customer expectations, create memorable moments, and, ultimately, help your airport stand out from the crowd.

This course was developed in partnership with Customer Centric Consulting.

Competencies

Competencies obtained

On completion of this course participants will be able to:

Describe what good customer service looks like.
Explain the importance of customer service in the airport environment.
Adopt a positive attitude and ‘service mindset’.
More confidently approach and engage with customers.
Communicate more effectively – verbally and non-verbally.
More confidently handle difficult customers and situations.
Seek opportunities to deliver memorable moments.

Content

Course content

The Airport Customer Service Essentials course covers the following topics:

The Importance of Customer Service

Customer Service and the Airport Environment

Quality Service Across the Customer Journey

Self-Awareness and Quality Service

Managing Challenging Situations

The Significance of Creating Memorable Moments

Enroling

Who should enrol?

All customer-facing staff working at an airport.
Airport managers, supervisors, or team members responsible for frontline personnel.
Anyone interested in a career in customer service or customer experience management.

Customer Service Supervisor

Oversees day-to-day customer service operations within the terminal, ensuring an exceptional travel experience for all passengers.

Reviews

Customer reviews

This program provided me with a deeper understanding of what truly defines quality customer service within the airport environment and why it plays such a vital role in shaping every traveler’s experience.

Anonymous

This course taught me new ways to elevate my customer service skills.

Norma

This course was so educative and I enjoyed taking each and every lesson in it. Thank you so much.

Anonymous

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Do you have any specific questions? Contact us and our team will be in touch as soon as possible.

Speak with a training expert

Yes – Ceventas, the company behind Klayo and the Online Learning Centre, is an ICAO TRAINAIR Plus member and all courses are accredited by Airports Council International (ACI).