Achieving service excellence is very challenging when dealing with angry customers.
However, by following a few simple techniques, you can manage difficult customer relationships and provide high-quality customer service.
In this course, you’ll learn about typical trouble spots in dealing with angry customers and guidelines for avoiding conflict.
You’ll also learn how to handle a customer complaint by defusing the tension, investigating the problem, and coming to an agreement on a solution.
On completion of this course participants will be able to:
The Facing Confrontation in Customer Service course covers the following topics:
The post was engaging and thought provoking. I enjoyed the examples of conflict resolution that were provided and found the training to be valuable!
Sarah
This was a very interesting and educative course in which i have learnt a lot. Have discovered the common mistakes i make and have noted the corrections.
Anonymous
Very enlightening as to become aware of one’s tone and to listen carefully to the customer with empathy.
Anonymous
Do you have any specific questions? Contact us and our team will be in touch as soon as possible.
Yes – Ceventas, the company behind Klayo and the Online Learning Centre, is an ICAO TRAINAIR Plus member and all courses are accredited by Airports Council International (ACI).
