Certificate in Airport Accessibility

Overview

About this course

6.5h$495

The Certificate in Airport Accessibility is designed to assist airport operators to make their airports more accessible for persons with disabilities, including those with reduced mobility.

It covers the key infrastructure and architectural factors to consider when designing new airport facilities or improving existing ones. It also addresses operational and organizational measures designed to improve the travel experience for persons with disabilities.

The course covers both the simple ideas that can improve the overall airport experience for persons with disabilities as well as more innovative and advanced aids and supports.

Competencies

Competencies obtained

On completion of this course participants will be able to:

Define the term disability and understand different types of disability.
Identify best practices in accessible airport design and construction.
Describe how airport practices and procedures can be implemented and adapted to best assist persons with disabilities.
Explain the key accessibility considerations at each stage of the passenger journey through the airport.
Recognize the importance of coordinating with the various stakeholders operating at the airport to assist persons with disabilities.

Content

Course content

The Certificate in Airport Accessibility consists of the following five modules:

Introduction

Methods for Maximizing Airport Accessibility

Maximizing Accessibility – Booking, Arrival and Check-in

Maximizing Accessibility – Inside the Terminal

Maximizing Accessibility – Departure Control, Boarding and Arrival

Enroling

Who should enrol?

Airport managers, supervisors or personnel involved in planning new airport facilities or improvement works.
Airport operations and passenger facilitation managers and supervisors. Those responsible for managing or contributing to customer experience/service management within their airport.
Any airport employee who wants a better understanding of how to support passengers with disabilities.
Anyone interested in a career in airport planning, operations or customer experience/service management.

Customer Service Agent

Assists passengers throughout their journey, delivering exceptional service and ensuring a smooth airport experience.

Reviews

Customer reviews

It helped me to understand what goes on within the design stages & signage to ensure compliance as well as making me look at my own airport areas with regards to retail, layout, ease of accessibility, future projects to see how compliant we are at the moment as becoming even more disability friendly going ahead.

Denise

An important course that made us develop the concepts of dealing with people with disabilities and facilitate their movement to and from airports in order to ensure safety and security.

Issameddine

Good information especially when it comes to planning for airport improvement plans.

Anonymous

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Speak with a training expert

Yes – Ceventas, the company behind Klayo and the Online Learning Centre, is an ICAO TRAINAIR Plus member and all courses are accredited by Airports Council International (ACI).