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Implementation Support Services

Expert guidance to set your team up for success from day one. 

Rolling out new technology shouldn’t feel like guesswork. At Klayo, we partner with you from the start to ensure a strategic implementation.

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OUR EXPERTISE

A methodology grounded in 17 years of industry experience

Our approach is shaped by nearly two decades of experience working with airports. From airside to landside, we understand the complexity, the compliance pressures, and the unique workforce structures that define airport environments.

That’s why we start every project with a consulting-led discovery process that’s built around your operational reality.

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OUR APPROACH

Solutions Over Software

A successful implementation isn’t just about turning a system on, it's about making sure it delivers value from the moment it goes live.

That's why we work closely with you to:

Understand the problem you are trying to solve

Map your operational structure

Analyze your roles, tasks, and workforce capability

Align your training and workforce data to real operational needs

We don’t just hand over a platform. We help you make it work.

Klayo is a powerful tool, but like any tool, it’s only as good as the data that powers it. Our implementation services are designed to make sure that data is accurate, relevant and aligned with the outcomes you need.

Whether you need hands-on support or light-touch guidance, we tailor our approach to suit your team, your goals and your capacity.

IMPLEMENTATION SUPPORT PACKAGES

Scalable Support, Shaped Around Your Needs

Every airport operates differently, some teams have the internal capability to manage much of the setup themselves while others need a hands-on partner to do the heavy lifting. Most fall somewhere in between.That’s why our implementation support is built to flex.

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BRONZE TIER

Essentials to get you started with Klayo.

For teams confident in handling setup internally but looking for foundational support and training as well as access to resources.

 

Includes:

  • Access to Klayo support services and training

  • Onboarding guidance and access to user resources

  • Regular check-ins to troubleshoot and advise

 

 

 

 

 

 

 



You handle:

  • Creation of organization framework (jobs, tasks, competencies, training, employees, etc.)

  • Upload of organizational data

  • Implementation coordination

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SILVER TIER

A collaborative implementation model.

Designed for teams who want shared responsibility. This package blends internal capability with targeted support from Klayo specialists.

 

Includes:

  • Access to Klayo support services and training

  • Onboarding guidance and access to user resources

  • Project planning sessions and regular progress reviews

  • Klayo implementation lead

  • Creation of organization framework (jobs, tasks, competencies, training, employees, etc.)

  • Advice on best-practice data structuring

 

 


You handle:

  • Upload of organizational data

  • Implementation coordination

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GOLD TIER

End-to-end implementation support.

For airports that want a hands-on partner to manage the full implementation process, ensuring speed, accuracy and strategic alignment.

 

Includes:

  • Access to Klayo support services and training

  • Onboarding guidance and access to user resources

  • Strategic project discovery process and regular progress reviews

  • Dedicated project team

  • Creation of organization framework (jobs, tasks, competencies, training, employees, etc.)

  • Upload of your organizational data

  • Dedicated implementation coordination

 

You handle:

  • Supplying organization data to Klayo implementation lead

Get your questions answered

Fill in the contact form below to book a custom demo and see how a standard training package could help your organization.