Content
Course content
This course covers the following topics:
- How to prepare for a successful training session.
- Setting up the training room.
- Starting your session off on the right foot.
- Keeping your learners engaged.
- Using visual aids effectively and avoiding ‘death by PowerPoint’.
- Tips for successfully facilitating training activities.
- Core verbal and non-verbal communication skills effective facilitators need.
- Effective questioning techniques.
- Delivering feedback.
- Balancing sticking to the plan vs. adjusting as needed.
- Knowing when it’s time to re-energize learners or take a break.
- Setting the ground rules to make your training run more smoothly.
- Techniques for staying on track and on time.
- Handling difficult learners and tough questions confidently and assertively.
- Effective ways to summarize key learnings and maximize learning retention.
- Facilitating assessments.
- Ending on a positive note.
- Key considerations when facilitating online/virtual training.
- Best practices for facilitating on-the-job training.
