Course content
This course covers the following topics:
- What is a training needs analysis (TNA) and why is it an essential first step in any effective training program?
- Defining the issue at hand.
- Identifying the best solutions (training and non-training).
- Why conduct a job analysis?
- The key pieces of information identified during a job analysis.
- Information sources to inform your job analysis.
- Why it’s so important to understand your learners.
- Key learner characteristics that impact training design and delivery.
- Common barriers to learning and how to overcome them.
- Translating TNA findings into a training plan.
- What does a good training plan look like?








