Content
Course content
The Professional Certificate in Team Leadership course consists of the following seven online modules:
- The steps in the hiring process.
- Effective interviewing and how to hire the best candidate for an open position.
- The elements of a successful onboarding program.
- The stages of team development.
- Assessing and improving team performance.
- Best practices for cross-functional teams.
- Techniques for motivating your team members.
- Keeping top performers challenged.
- Managing the unique needs of technical experts.
- When to delegate and to whom.
- Communicating expectations clearly.
- Providing coaching, supervision and support.
- Using delegation as a development tool.
- Aligning team members’ efforts with business-wide goals.
- Measuring team member performance.
- Conducting effective performance appraisals.
- Addressing performance issues.
- Preparing and delivering feedback effectively, and how to handle negative reactions.
- Using feedback as a proactive development tool.
- Effectively managing coaching relationships.
- Preventing unhealthy workplace conflict.
- Effectively managing conflict when it arises.
