Airport Irregular Operations (IROPS)

Overview

About this course

4.0h$245

The Airport Irregular Operations (IROPS) course gives learners an introduction to IROPS events.

It defines and discusses IROPS situations and explores the impact of IROPS events on airports and the broader Air Transportation System (ATS).

Participants will learn how airports can effectively plan for and improve their response to IROPS events and positively impact the different stakeholders in the ATS through a coordinated, holistic IROPS planning process.

Competencies

Competencies obtained

The Airport Operations Diploma Program will provide participants with:

A broad understanding of airside operations at an airport, including the various components of Airside Operations and how these components interact with each other to form an operational system.
The knowledge to optimize airport terminal and landside operations and provide a positive passenger experience in harmony with security requirements and revenue-generating activities.
An understanding of airport business operations, including economic and regulatory principles, how airports are organized and the process of strategic, master and operations planning.

Content

Course content

The Airport Irregular Operations (IROPS) course covers the following topics:

Introduction

IROPS Causes

IROPS Effects

Stakeholder Needs

IROPS Challenges

Unified Customer Care

Coordination and Regional Networks

Airport Collaborative Decision Making (A-CDM)

Enroling

Who should enrol?

All Airport Operations personnel, including airside, terminal, and landside staff.
Airport managers, supervisors, or team members with operations, safety, or customer experience responsibilities.
All airport stakeholders that provide services to airport customers, including airlines, ground handlers, and concessionaires.
Anyone interested in a career in airport operations.

Airport Duty Manager

Leads shift operations across the airport, ensuring safety, service, and regulatory standards are consistently upheld.

Reviews

Customer reviews

This course is very informative and highly recommended for anyone involving or interested in airport operations. As a ramp controller of an international airport corporation, it was effective to gain a comprehensive understanding of IROPS with relatively new examples.

Kazuki

Comprehensive overview of IROPS, its challenges and applied solutions to overcome its severe impact on the airport community. Excellent course.

Amr

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Speak with a training expert

Yes – Ceventas, the company behind Klayo and the Online Learning Centre, is an ICAO TRAINAIR Plus member and all courses are accredited by Airports Council International (ACI).