Using E-mail Effectively in the Workplace

Overview

About this course

1.5h$150

E-mail has become an indispensable part of the way organizations communicate, conduct business and maintain their operations. Using e-mail effectively is therefore a vital skill in today’s day and age.

This course covers e-mail etiquette, including how to address and distribute e-mails, and provides tried-and-true guidelines for e-mailing effectively. It also introduces techniques for managing your inbox, including searching, filing and sorting your e-mail.

The skills learnt in this course will help you get your message across quickly, appropriately and concisely when communicating via e-mail and effectively manage your inbox for maximum efficiency.

Competencies

Competencies obtained

On completion of this course participants will be able to:

Identify the fundamental elements every e-mail should contain.
Understand how to write effective and appropriate e-mails and instant messages.
Recognize the importance of tone, structure and formatting of e-mails.
Follow proper etiquette for addressing, replying to, forwarding and actioning e-mails.
Utilize techniques to organize and manage their inbox for increased efficiency.

Content

Course content

The Using E-mail Effectively in the Workplace course covers the following topics:

Writing Effective E-mails and Instant Messages

Sending E-mails to the Right People

Organizing Your Email

Enroling

Who should enrol?

All levels of employees, and any individual who wishes to refresh and refine their e-mail skills.
Anyone who wants to grow their professional skillset and boost their career prospects.

Airport Duty Manager

Leads shift operations across the airport, ensuring safety, service, and regulatory standards are consistently upheld.

Reviews

Customer reviews

The information was helpful and insightful. I learn some things i do not know. Also made me more aware of I can be more effective in my email usage.

Anonymous

I read through a lot of things and started to already implement some of these items. I am seeing a positive change. Thank you.

Anonymous

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Speak with a training expert

Yes – Ceventas, the company behind Klayo and the Online Learning Centre, is an ICAO TRAINAIR Plus member and all courses are accredited by Airports Council International (ACI).