Essential Skills for Communication Success

Overview

About this course

1.0h$150

Effective communication is essential for developing and maintaining strong working relationships both inside and outside the organization. Indeed, employers today are increasingly focusing on more than just technical skills – they are seeking excellent communicators who can interact effectively with a range of stakeholders.

However, interpersonal communication is complicated and communicating effectively can be challenging.

In this course, you’ll learn how to be an effective communicator at all levels. You’ll also learn how to get communication back on track and reach mutual understanding and agreement.

Competencies

Competencies obtained

On completion of this course participants will be able to:

Implement strategies to communicate more confidently and effectively.
Use active listening and effective questioning techniques.
Recognize the signs of miscommunication and know how to resolve the situation.
Better prepare for and manage difficult communication situations.

Content

Course content

The Essential Skills for Communication Success course covers the following topics:

Communicating with Confidence

Become a Great Listener

Do We Have a Failure to Communicate?

Enroling

Who should enrol?

All levels of employees, and any individual who wants to improve their interpersonal communication skills.
Anyone who wants to grow their professional skillset and boost their career prospects.

Chief Executive Officer (CEO)

Sets the airport's strategic direction, leading executive performance, stakeholder relationships, and regulatory compliance at the highest level.

Reviews

Customer reviews

Great guidelines provided. This course is very informative and straight to the point.

Anonymous

THANKS! I feel my communication will increased drastically after gaining this knowledge.

Shaina

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Speak with a training expert

Yes – Ceventas, the company behind Klayo and the Online Learning Centre, is an ICAO TRAINAIR Plus member and all courses are accredited by Airports Council International (ACI).