Content
Course content
This course covers the following topics:
- The definition of the term ‘strategy’
- The importance of having a strategy
- The changing nature of the global aviation industry
- The techniques and approaches that help the airport develop, communicate, and execute its strategy
- The definition of ‘organizational development and capacity’
- The seven levers commonly used to enhance organizational growth and progress
- The practical efforts airports can take to align their organization
- The ways airports can better execute initiatives
- The importance of team development
- The actions that help build a learning organization
- The definition of the term ‘change management’
- The importance of change management
- Key change management concepts and models
- Characteristics of successful change efforts
- The barriers to change
- The practical actions that help manage organization, project, and individual level change
- The definition of the terms ‘leadership’ and ‘leadership development’
- The importance of leadership development
- Key leadership development concepts and models
- The practices of successful executives and managers
- The practical actions that help individual contributors prepare for a leadership role
- The definition of the term ‘talent management’
- The importance of talent management
- Key considerations and best practices for attracting, recruiting, managing, and retaining airport employees
- Why diversity is a business imperative
- The importance of succession planning
- The purpose of an airport board
- The importance of board management
- The role of the airport’s by-laws and board-approved policies
- Key best practices in board management
- Techniques for balancing diverse board perspectives
- The purpose of Open Meetings Acts and recognize their implications for airport management
- Key workforce trends and emerging skill requirements
- The various aspects of critical thinking
- Common assumptions and fallacies that can undermine effective decision-making
- How to construct and communicate a business case
- Key types of workforce transitions and their implications for airports and the wider airport community
- The benefits of, and challenges associated with, bringing outside industry experience to the airport
- How to integrate remote work with the airport’s current business model
- The personal and business impacts of employee mental health and wellness
- The leadership challenges associated with business model disruption
- How the business-society relationship is changing
