Developing Effective Working Relationships

Overview

About this course

1.5h$150

So much of the work we perform today is done in teams. Therefore, the ability to build effective working relationships and work effectively with others is vital to success.

In this course you’ll learn to communicate with diplomacy and tact in order to foster positive workplace relationships.

This course also explores how to navigate challenging work relationships and deal with difficult co-workers, managers and clients professionally and effectively.

You will also discover strategies and techniques to help you become a more effective and valued member of your team.

Competencies

Competencies obtained

On completion of this course participants will be able to:

Recognize how to engage with others and develop effective working relationships.
Understand how to communicate in a more diplomatic and tactful manner.
Implement strategies for working with a disliked or difficult co-worker, manager or client.
Identify techniques for composing a difficult e-mail with tact and diplomacy.
Use diplomacy and tact in difficult situations.
Adopt a positive mindset about working in a team.
Recognize how to be a proactive and productive team member.

Content

Course content

The Developing Effective Working Relationships course covers the following topics:

Acting with Diplomacy and Tact

Navigating Challenging Situations with Diplomacy and Tact

Being an Effective Team Member

Enroling

Who should enrol?

All levels of employees and any individuals who want to improve their ability to work effectively with others.
Anyone who wants to grow their professional skillset and boost their career prospects.

Airport Duty Manager

Leads shift operations across the airport, ensuring safety, service, and regulatory standards are consistently upheld.

Reviews

Customer reviews

Great information that all managers and employees alike should review.

Anonymous

All the modules were useful and the materials and manner they were presented were excellent.

Anonymous

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Speak with a training expert

Yes – Ceventas, the company behind Klayo and the Online Learning Centre, is an ICAO TRAINAIR Plus member and all courses are accredited by Airports Council International (ACI).