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Airport Behaviour Detection Fundamentals

Competencies obtainedCourse contentWho should enrolReviews
ACI Online Learning Centre
Overview

About this course

2.0h$150

The Airport Behaviour Detection Fundamentals eLearning course examines the use of behaviour detection techniques to identify suspicious behaviour / indicators of a potential threat.

Competencies

Competencies obtained

On completion of this course participants will be able to:

  • Describe what behaviour detection is and how it can be used to mitigate hostile intent
  • Better identify situations or behaviours that are outside the ‘normal’ baseline for their airport environment
  • Recognize the factors that can lead to bias in decision-making and therefore avoid inadvertently discriminating based on factors such as gender, race, ethnicity, or religion.
  • Resolve suspicious situations through effective communication and escalation processes as required.
Content

Course content

The Airport Behaviour Detection Fundamentals course covers the following topics:

  • Key elements of behaviour detection
  • The role of behaviour detection in proactive aviation security
  • The importance of understanding the airport environment and what is ‘normal’
  • Understanding the threats facing civil aviation
  • Motivations for conducting an attack (e.g., terrorism and criminality)
  • What do we mean by hostile reconnaissance?
  • Identifying and assessing cues to deception:
  • Verbal and non-verbal cues
  • Factors that can lead to bias in decision-making
  • Avoiding stereotyping and discrimination
  • Tips for improving the detection of deception
  • Skills and techniques for conducting effective resolution conversations
  • The importance of adopting a customer service approach
  • The importance of reporting concerns and following your organization’s processes and procedures
Enroling

Who should enrol?

  • Airport security personnel, including those conducting security screening and/or deployed for crowd and traffic management, as well as CCTV operators monitoring key airport areas.
  • Security trainers and supervisors.
  • Managers with security and facilitation responsibilities.
  • Those seeking to further develop their career in airport security.
Aviation Security Officer
Conducts passenger and baggage screening, monitors restricted areas, and maintains high security standards across the airport.
Reviews

Customer reviews

Thank you it feels great to have completed the course. I’ve gained valuable knowledge and skills, and I’m looking forward to applying them in real world situations.

Arsmeau

A insightful course on the fundamentals of behavior detection. A nice add on to improving customer service and enhancing security.

Sersinho

It was a great first approach to behaviour analysis. It really peaks your interest. Well explained, easy to handle.

Rodrigo

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