For airport commercial teams, the pressure to perform has never been greater. Passengers expect more from the retail, food, and services environments they move through, and airports that deliver on those expectations generate meaningfully better non-aeronautical revenue. The difference between a commercial offer that captures passenger spending and one that misses it often comes down to how well the team behind it understands the fundamentals of airport commercial management.
As travel volumes continue to grow and airports compete more directly on the quality of the passenger experience they provide, investing in commercial capability is one of the clearest returns a leadership team can make.
Certificate in Airport Commercial Management
Created in collaboration with Concession Planning International (CPI), one of the world's leading airport commercial management consultancies, the Certificate in Airport Commercial Management is built on real-world expertise and current best practice. It gives commercial professionals and airport leaders a comprehensive grounding in how to design, manage, and grow a high-performing commercial program.
The certificate covers the following topics:
- The commercial operations within an airport and how they interconnect
- A successful commercial strategy and the principles of a commercial scheme
- The building blocks of an effective airport commercial offer
- The framework of a successful commercial program
- Ensuring engaging interactions with passengers throughout the commercial journey
Whether you are responsible for concession management, commercial strategy, retail development, or stakeholder partnerships, this certificate provides the framework and practical understanding needed to strengthen your airport's commercial performance and compete more effectively in a passenger-driven market.
Sharpen Your Business Skills
Strong commercial outcomes also depend on the professionals delivering them. Alongside the commercial management certificate, a range of short business skills courses are available to help airport professionals perform at their best, manage their workloads effectively, and lead their teams through change and pressure.
Available short courses include:
- Work-Life Balance and Stress Management Practical strategies for sustaining performance and wellbeing in demanding airport environments.
- Time Management Essentials Tools for prioritizing effectively, managing competing demands, and staying productive.
- Succeeding Through Perseverance and Resilience Building the mindset and habits needed to stay motivated and push through challenges.
- Leading Remote Teams Communication, collaboration, and performance management skills for distributed teams.
- Working Remotely: Setting Yourself Up for Success How to create productive routines and stay connected when working outside the terminal environment.
Explore the Certificate in Airport Commercial Management and the full Klayo catalogue of ACI-accredited courses and find the programs that will help your commercial team and your airport perform at their best.